Contact us • We would like to hear from you!
There are a number of ways to get in touch with us.
The quickest way is via the Transport information Centre's toll-free number 0800 65 64 63
but queries and comments can also be directed to firstname.lastname@example.org.
If you are on Facebook, you can visit our official Company page,
listed under “Golden Arrow Bus Services”.
How to comment on our services:
We do unfortunately, from time to time receive complaints relating to driver behaviour that is considered to be in contravention of traffic laws or discourteous. Our drivers are all in possession of professional driving qualifications and, over and above general traffic laws, have been trained according to strict internal standards. Any behaviour that is inconsistent with this is consequently viewed in an extremely serious light. In this regard we appreciate and value all information passed on to us from passengers and members of the public.
All our drivers have evidenced their competency in terms of qualifications and driving skills. Unfortunately, ability does not always mean that an individual consistently does the right thing, or adheres to all the rules. Bus drivers are however, like all road users, expected to exercise caution and act in a courteous and lawful manner at all times. Road safety is of paramount importance to Golden Arrow and underpins everything that we do. Drivers are constantly made aware of this via refresher training, depot-wide poster campaigns and general company policy. While the majority of our drivers live up to our expectations there are unfortunately those drivers who choose not to use the knowledge and skills they have acquired to drive in the manner expected. Driver behaviour is closely monitored and failure to adhere to rules or maintain standards is viewed in a very serious light. All such incidents are investigated and, where necessary, followed up with counselling or appropriate disciplinary action.
Although Golden Arrow has sophisticated monitoring systems in place, it is not possible to monitor all 1035 buses at all times. Golden Arrow therefore appreciates and follows up on all comments and complaints so that we can, as far as possible, ensure that our drivers are operating according to both the law and company policy. Members of the public are encouraged to direct their comments, queries or complaints to 0800 65 64 63 or email@example.com Golden Arrow investigates all complaints. Drivers who are found to have transgressed traffic laws or to have operated in a manner which is not consistent with company policy are subject to internal disciplinary procedures. Transgressions are taken very seriously and are never condoned or overlooked.
103 Bofors Circle, Epping Industria
PO Box 1795, Cape Town, 8000.
- Tel: (021) 5078800
- Fax: (021) 5348818
Arrowgate Depot, Pallotti Road., Montana Estate
- Tel: (021) 937 8800
- Fax: (021) 934 4885
Feedback and Enquiries: 0800 65 64 63
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