All Golden Arrow bus drivers receive compulsory training which encompasses both
practical and theoretical aspects of the job. During the training course, drivers complete 90
credits of the Professional Drivers Skills Programme and/or 122 credits of the full National
Certificate in Professional Drivers (NCPD) Qualification.
All drivers are required to obtain a valid Professional Driving Permit (PrDP) before actively
starting their careers with Golden Arrow. Road safety refresher courses are compulsory
every two years. Drivers are also counselled in the event of public complaints, inspector
reports and accident/incident reports